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Shipping & Delivery
Effective Date: 04/21/2025
Last Updated: 04/21/2025
At Unheard Lullabies, we know that every item you order is more than just a product — it’s a memory, a message, or a symbol of healing. We take our role in delivering your items seriously and treat every package with care and compassion.
Where We Ship
We currently ship to:
- 🇨🇦 Canada (nationwide)
If you live outside these regions and are interested in placing an order, please contact us and we’ll do our best to accommodate your request.
Processing Times
Each item is packed with intention and care. Our standard processing times are:
| Item Type | Processing Time |
|---|---|
| In-stock items | 2–4 business days |
| Personalized items | 4–7 business days |
| Seasonal/launch items | May take slightly longer |
You’ll receive a shipping confirmation email with tracking details as soon as your order ships.
Estimated Delivery Times
Once shipped, estimated delivery windows are:
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| Canada | 3–9 business days | 1–3 business days |
Please note: we cannot guarantee shipping timelines, especially around holidays or during postal delays.
Discreet & Respectful Packaging
We understand that some customers are ordering during vulnerable or private moments. If you prefer discreet packaging (i.e., no branding or product names on the box), simply check the “discreet packaging” option at checkout.
Eco-Friendly Commitment
Our packaging materials are:
- Recyclable or compostable wherever possible
- Free from unnecessary plastic
- Chosen to protect your item without excess waste
We believe in delivering love and remembrance while caring for the planet too.
Delays & Lost Packages
If your order is significantly delayed or marked as delivered but hasn’t arrived, please reach out:
[email protected]
We will work with you and the carrier to resolve the issue quickly and respectfully.
Shipping Costs
Shipping rates are calculated at checkout based on your location, the weight of the item(s), and the shipping method selected.
Free or discounted shipping may be available during special events or for larger orders — follow us on Instagram or subscribe to our mailing list to stay updated.
Still Have Questions?
We’re here to support you in more ways than one.
Please reach out if you have any shipping questions, special requests, or delivery instructions:
[email protected]
We’re here to help — gently and promptly.