Privacy Policy

Effective Date: 04.21.2025
Last Updated: 04.21.2025

At Unheard Lullabies, your privacy and trust matter deeply to us. Whether you’re reading stories, joining our community, or making a purchase in remembrance, we want you to feel safe every step of the way. This Privacy Policy explains how we collect, use, and protect your information.

1. Who We Are

Unheard Lullabies is an online community and e-commerce store offering memorial and healing products for families navigating miscarriage, loss, and grief.
Our website address is: https://unheardlullabies.com

2. Information We Collect

We may collect the following information when you interact with our site:

  • Personal Information: Name, email address, shipping/billing address, phone number (if provided)
  • Order Information: Product details, payment method (via Stripe), delivery instructions
  • Community Participation: Forum usernames, posts, or replies (if you register)
  • Email Subscriptions: If you opt-in to our newsletter, we collect your email and name
  • Analytics Data: IP address, browser type, and site behavior via tools like Google Analytics

3. How We Use Your Information

We use your information for:

  • Processing and fulfilling orders
  • Sending newsletters and supportive updates (if opted in)
  • Responding to questions, product support, or memorial guidance
  • Maintaining a safe and supportive forum experience
  • Improving website experience and product offerings

4. How We Protect Your Information

We take your privacy seriously and implement measures to safeguard your data:

  • SSL encryption on all site pages
  • Stripe for secure payment processing (we never see your full card details)
  • Restricted access to sensitive data internally
  • Regular software updates and security monitoring

5. Third-Party Services

We use trusted third-party tools, including:

  • Stripe for payment processing
  • MailPoet for managing newsletters and email lists
  • Google Analytics for site behavior analytics

Each third-party service has its own privacy practices. We encourage you to review their policies.

6. Your Rights

You may:

  • Request a copy of your data
  • Ask us to delete your personal information
  • Unsubscribe from our emails at any time
  • Edit or remove your forum account/profile

To make any privacy-related requests, please email us at: [email protected]

7. Cookies

Our site may use cookies to improve user experience. These include cookies for:

  • Remembering your cart
  • Keeping you logged into the forum
  • Analytics tracking

You can manage or disable cookies in your browser settings.

8. Data Retention

We retain order and subscriber data only as long as necessary for:

  • Fulfilling legal and financial obligations
  • Providing continued access to purchased materials or community content

Forum posts may remain visible unless deletion is requested.

9. Children’s Privacy

This site is not intended for children under 13. We do not knowingly collect or store personal data from minors.

10. Contact Us

For any questions about this privacy policy or your data, please contact us at:
📧 [email protected]

11. Policy Changes

We may update this privacy policy occasionally. The “Effective Date” at the top reflects the latest changes. Significant updates will be communicated via email if you’re subscribed.