Effective Date: 04.21.2025
Last Updated: 04.21.2025

Welcome to Unheard Lullabies. These Terms & Conditions outline the rules and expectations for your use of our website, community, and store. By visiting our site, making a purchase, or participating in our forum, you agree to abide by the terms below.

1. Who We Are

Unheard Lullabies is a digital space created for those grieving pregnancy and child loss. We offer memorial gifts, articles, and a community forum for healing and remembrance.

Our website is located at: https://unheardlullabies.com

2. Use of Our Website

By accessing our website, you agree to:

  • Use the site for personal, non-commercial purposes
  • Respect other users, particularly in sensitive areas like the forum
  • Not share or post abusive, hateful, or inappropriate content
  • Be 13 years or older (or have parental consent if younger)

We reserve the right to suspend or remove access for users who violate these terms.

3. Product Information & Pricing

  • We do our best to present accurate product descriptions and images
  • All prices are listed in CAD and are subject to change without notice
  • We reserve the right to limit or refuse any order for any reason

4. Payments & Billing

We use Stripe to process secure transactions. By purchasing from us, you agree to provide current, complete, and accurate payment and billing information.

You authorize us to charge your payment method for the total amount shown at checkout, including shipping and applicable taxes.

5. Shipping & Delivery

  • Delivery times vary depending on product type (custom, engraved, etc.)
  • We are not responsible for delays once your package is with the shipping carrier

Shipping info is available here: Refund & Returns Policy

6. Refunds & Returns

Please refer to our Refund & Returns Policy for complete details.

In summary:

  • Most unused/unopened items may be returned within 14 days
  • Personalized items are non-refundable unless damaged
  • Customer is responsible for return shipping unless the product was defective

7. User Accounts & Forum Conduct

When participating in our forum or creating an account:

  • You are responsible for maintaining the confidentiality of your login
  • You agree to interact respectfully with others
  • We may moderate or remove content that we deem harmful or inappropriate

We reserve the right to ban users who violate community guidelines.

8. Intellectual Property

All content on this site — including our logo, branding, product designs, blog content, and downloadable resources — is owned by Unheard Lullabies unless otherwise stated.

You may not copy, distribute, or use our materials without written permission.

9. Privacy

Your use of this site is also governed by our Privacy Policy.
We do not sell your personal data. You may unsubscribe from emails at any time.

10. Limitation of Liability

We are not liable for:

  • Any indirect, incidental, or consequential damages from use of this site
  • Emotional or psychological responses that may arise from engaging with sensitive content
  • User-generated content posted in the community forums

We strive to hold space for grief and healing, but our offerings are not a substitute for professional therapy.

11. Termination of Use

We may terminate or suspend your access at our sole discretion, without notice, if we believe you’ve violated these Terms or our community principles.

12. Changes to These Terms

We may update these Terms from time to time. Any updates will be posted here and reflected by the “Effective Date” above.

13. Contact Us

If you have any questions about these Terms, please contact us:

[email protected]